Frequently Asked Questions
Can I design my logo on multiple product types using the same design and/or logo?
Absolutely! Our design tools and services allow you to apply your logo consistently across various products for a cohesive brand identity.
What do you mean by Background design? (Also add in questions that would be specific to designing)
Background design refers to the visual elements behind your main design. It could be a colour, pattern, or graphic that complements your logo. Questions related to background design might include: “Do you prefer a solid colour or a pattern for the background of your design?”
My logo is mainly white but I need to print on white mugs and blue uniforms? Will it show? (Give a generic answer for anyone with similar questions)
While the white logo may not be visible on white mugs, we recommend adding a subtle border or adjusting the logo colour slightly for better visibility. On blue uniforms, the white logo should show well. Always ensure your design has enough contrast for different backgrounds.
How long does it take to get an order delivered? (Input time frames from order dates. Also input volumes etc.)
Delivery times vary. Standard delivery is typically 5-7 business days. Larger volumes or custom orders may take longer. For more precise information, please check our shipping details or contact our customer service.
What format do you require my logo, design or picture to complete the order?
We prefer vector formats like .AI or .EPS for logos and high-resolution JPEG or PNG for designs and pictures. Detailed format requirements can be found in our design guidelines.
I don’t have a logo but a picture of the logo design I want, Can you help?
Certainly! Our design team can work with the picture you have and help create a professional logo that aligns with your vision. Contact us to discuss your design needs.
I have a party and need various colours for souvenirs for male and female. Can you supply this variety?
Absolutely! Our products come in a range of colours. You can choose different colours for male and female-oriented items to suit your party theme. Explore our catalogue for available options.
There are products I would like designed but can’t locate any on your website?
If you can’t find a specific product, reach out to our customer support. We may offer customization options or be able to source the product you’re looking for.
I’m unsure of exactly what I require. Do you assist with colour guides and patterns?
Certainly! Our design team is here to help. We can provide guidance on colour schemes and patterns that align with your preferences or event theme. Feel free to consult with us to explore options and get recommendations.